Next Solutions

Refund Policy

Last Updated: December 3, 2025

Important Notice

Due to the nature of prepaid and gift cards as financial instruments, refunds are limited and subject to specific conditions. Please review this policy carefully before making a purchase.

General Refund Policy

Next Solutions issues refunds on a case-by-case basis for unused, unactivated prepaid and gift cards within 30 days of purchase. Once a card has been activated or used, it cannot be refunded or exchanged for cash.

Eligible for Refund
  • Unactivated Cards: Cards that have never been activated or used
  • Defective Cards: Cards that are damaged or don't work due to manufacturing defects
  • Duplicate Orders: Accidentally ordered cards more than once
  • Undelivered Cards: Physical cards that were never received
  • Billing Errors: Incorrect amount charged
NOT Eligible for Refund
  • Activated Cards: Cards that have been activated, even if not used
  • Partially Used Cards: Cards with any transaction history
  • Lost or Stolen Cards: Cards that were lost or stolen after delivery
  • Expired Cards: Cards past their expiration date
  • Change of Mind: Simply deciding you don't want the card after activation
  • Gift Cards After 30 Days: Requests beyond the 30-day window

How to Request a Refund

If you believe you're eligible for a refund, follow these steps:

  1. Contact Customer Support: Email support@nextsolutions.net or call 1-800-555-1234
  2. Provide Order Information: Include your order number, card number (last 4 digits), and reason for refund
  3. Submit Documentation: Provide proof of purchase and any relevant evidence (photos of defective card, etc.)
  4. Return Physical Cards: If applicable, you may need to return the physical card
  5. Wait for Review: Our team will review your request within 5-7 business days

Refund Processing

If your refund is approved:

  • Refunds will be issued to the original payment method
  • Processing time: 5-10 business days for the refund to appear
  • You'll receive an email confirmation once the refund is processed
  • Purchase fees and shipping costs may be non-refundable

Exchanges

We do not offer direct exchanges. If you need a different card value or type, you must request a refund for the original purchase (if eligible) and place a new order.

Fraudulent or Unauthorized Charges

If you believe you're a victim of fraud or notice unauthorized charges:

  • Contact us immediately at support@nextsolutions.net
  • File a report with your bank or credit card company
  • We'll investigate and work to resolve the issue promptly

Business and Bulk Orders

Bulk orders (50+ cards) may have different refund terms. Please review your business agreement or contact your account manager for specific refund policies applicable to your enterprise account.

Questions?

If you have questions about our refund policy or need assistance with a refund request, please contact our customer support team at support@nextsolutions.cx